Success stories
Q Broker
Q Broker is an independent insurance brokerage firm operating on the Polish market.
Challenge
To find a tool that would allow to faithfully reproduce the drawn-up sales process and help to supervise its course, thus avoiding micro-management.
Solution
Livespace CRM provided the clear division of the sales processes, helping sort out the assignment of work amongst the team and helping avoid any unnecessary interference with every step of the salespeople.
Results
Achieved sales effectiveness in each consecutive process ranging from 34% to even 50% and nearly doubled the number of phone calls made by a salesperson, thanks to the integration of VoIP and Livespace.
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Alfa-Bank
The ZAO Alfa-Bank Belarus is one of the most dynamic banks in the Republic of Belarus.
Challenge
To find a tool that would allow the company to properly measure the quality of their customer service, receive information about all clients, from various channels, identify any problems in their business processes and to take full control of them.
Solution
Livespace provided users with all of the information needed in the same place, by adopting the dashboard – it includes task forms, statistics and the VoIP integration with Avaya, providing automatic phone number identification of existing clients on the dashboard.
Results
Increased customer base by 125%, with no increase in the number of employees. Decreased the number of complicated customer service cases by 63%. Decreased the duration of each call by 5 seconds through Avaya integration.
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