IT
How Hostersi achieves 85% growth in sales thanks to Livespace.
Insurance company
How Q Broker maintained its growth rate and doubled its number of clients despite a market slowdown, thanks to Livespace.
IT
How Livespace helped Escola increase its revenue by 180%.
Solar Energy RES
How iSymbiOZE increased sales ops efficiency by 100% with Livespace.
IT
How Livespace sales automation helped Open Nexus save thousands of hours a year
Automotive
How Garcarek Mercedes-Benz car dealership cut sales response time by 90% with Livespace
iSymbiOZE lacked a tool to effectively help manage the sales operations, client service and fulfillment processes. Sales reps struggled to close deals efficiently and were constantly bombarded with a barrage of customers inquires due to the absence of proactive notification system for status changes.
Accurately mirroring the sales process in Livespace, sales reps know exactly what stage the customer's order is at in realtime. Automations and task assignments help reduce lag time during handover to ops teams. Integration with Zapier and SMS API allows iSymbiOZE to proactively notify the customer of status changes.
The company serves 2x more customers without increasing team size, while simultaneously improving client service quality. Automation of status changes via SMS freed up sales reps' time, resulting in a 60% increase in efficiency. 200% increase in the number completed installations.
Read the whole story
The previous CRM did not support the sales team in managing the sales process. It lacked integration and automation that could have sped up the team's work and improved the quality of sales service.
A two-step sales process that clearly shows the current stage of each sales opportunity. Automation of entering new leads into the CRM and assigning them to sales representatives. Statistics on lead sources and conversion rates from those sources.
The car dealership reduced its response time to customer inquiries by 90%. Conversion rates among new sales representatives increased by 20%. The onboarding time for a new sales team member was shortened by 1.5 months.
Read the whole story
Before implementing Livespace, the Open Nexus team used a CRM that was part of Firmao. Unfortunately, the tool did not meet the needs of the sales department. The team lacked a Kanban board view to visualize the sales process and the ability to create automations and integrate the CRM with other tools.
Thanks to the integrations, Open Nexus employees no longer need to spend time manually entering customer data, scheduling client meetings and setting reminders, creating and filling out contracts, issuing invoices, assigning tasks to the implementation team, and much more.
1.5 years of using Livespace resulted in over 1,500 hours of saved work time. Each month, automations relieve Open Nexus employees of about 20,000 tasks. To handle customers as efficiently without these automations, the team would have needed to add two additional people.
Read the whole storyTo streamline three divergent sales departments and consolidate them into one process using the same tool.
Livespace helped organize and unify the sales department, by offering key features such as a news feed, a two-stage sales process with specified activities, and an extensive reporting module with statistics on activities and sales results.
With the help of the processes managed in Livespace, day-to-day operations have become markedly more efficient. The team gained additional 3 working days per month thanks to improved reporting alone. Not only that, the time allocated to status meetings has been cut in half, thanks to the Kanban board view of sales deals and the news feed in Livespace’s dashboard.
Read the whole storyThe restrictions caused by the pandemic coincided with the expansion into new markets in Poland. The inability to hold in-person meetings with clients presented a significant challenge for Q Broker.
The use of Livespace features, including VoIP integration and the report module, allowed the company to change its sales model. The analyses and statistics available in Livespace enabled the assessment of the effectiveness of the new remote sales model.
Q Broker not only survived the pandemic but also doubled its client base, now serving over 500 companies and insuring 40,000 people. By adapting to new circumstances and effectively utilizing Livespace, the company transitioned to a fully remote sales model.
Read the whole storySales data was scattered across two applications, causing sales representatives to waste time manually updating information.
All the necessary information is now in Livespace, eliminating the need to manually input data into the CRM. The application aggregates information about calls and emails, enabling increased efficiency and a shortened sales process.
In 3 years of using Livespace, Hostersi saw a 300% increase in the number of contracts compared to the previous 9 years of the company's operation. This means that in a period three times shorter, the company achieved three times better results.
Read the whole story
