There are hard numbers behind the success of Garcarek’s Livespace journey:
- 90% faster sales response time for new leads
- 20% higher sales conversion rate among new salespeople
- 45 days saved on onboarding new sales representatives
As a result of implementing Livespace, the company was able to further improve an already industry-leading level of client service. The average response time to a sales inquiry dropped down to 5 minutes, well into the ideal benchmark of 5-7 minutes strived for by sales teams around the world.
Integrations allow them to automate as many as 5,000 sales activities per month. Reducing errors in the process leads to flawless client service, which garners even greater respect and reputation for the brand.
Additionally, with streamlined marketing analytics, advertising budgets are now allocated where the best chance of acquiring quality leads is present.
Last but not least, although the onboarding of new sales reps is time-consuming, Livespace helped optimize the entire process in such a way that average onboarding time was reduced by as much as 45 days.
These are only some examples of the impact Livespace has had company’s day-to-day operations. Garcarek’s managers consider the CRM a holistic tool that covers many processes within the company.