Are you looking for a CRM to manage sales in a marketing agency?
Livespace makes it possible to see a sales process for B2B businesses.
Monitoring the sales process on the B2B market is much more demanding than on the B2C market. The sale of professional services to companies is a complex, time-consuming and non-linear process, which should be measured using tools customized to its specificity.
In Livespace, you can define very precisely what the sales process should look like for your business, and then monitor which steps are actually necessary to win the sales opportunity. Unlike most of the solutions available on the market, Livespace understands that the B2B sales process is not linear – its order often depends much more on the customer than the seller, and proper monitoring must take this into account.
A big sale does not equal big profit, and an amount of money on an agreement is not always a transaction value.
Livespace fits in perfectly with the needs of a marketing agency, allowing you to analyze the value of a sales opportunity in many shots that you will not find anywhere else:
- distinguishing the forecasted and realized value – it shows the difference between the amount of the contract and the actual value of the project
- distinguishing one-time revenues (e.g. LOGO creation) and cyclical (e.g. regular service)
- distinguishing between costs and profit on the project – thanks to this you know how much the deal was actually worth, and not just what the revenue it generated.
Reach new customers faster.
Acquiring new clients in the marketing industry is a long and time-consuming process. At the same time, the provision of substantive services requires well-prepared dealers whose time is valuable. That is why it is so important to automate repetitive activities that take time.
Livespace offers a number of solutions that affect productivity and accelerate communication, such as:
- ready email templates
- planning to send a message for a specific day
- a reminder that the customer has not responded for a specified number of days
- sequences built from tasks and emails sent automatically until the client responds
Livespace provides useful tools that will make your team finally have time to acquire new customers, not just support the current ones.
Improve customer care quality
By selling services, you are actually selling a promise that the project entrusted to you will be carried out at a high level. You often have only two elements to support it until you start working – the portfolio and the quality of service. Although we cannot help with the first of them, right now, with the second one – we can!
Thanks to Livespace you can effectively improve the quality of service by standardizing the processes that are part of it. Meeting with the client requires an email with a thank you after the meeting and notes? Define an agreed, thank you template and a ready-made document pattern with the note after the meeting in Livespace. Promote the best practices in the team, and your clients will appreciate that they are served at a high level.
All of the Livespace features are available for your company now!
Complete statistics necessary for effective management – in one place!
Full company structure in your CRM
Do you need to differentiate your sales teams and be able to compare how they are doing? Do you want to reflect different departments in the system? Livespace gives you the freedom to compose in what shot you will be observing the results of your company. Build any number of teams and assign your employees to them!
Choose a solution that allows you to expand.
Thanks to the API in the CRM system, you will be able to prepare any application integration with additional solutions. Do not have any programming resources that could prepare the necessary integrations?
You can use ready-made solutions or write to us to prepare an individual solution!