FDomes: Global sales under control with Livespace CRM

Dynamic growth, international sales, and multi-stage processes made it clear that FDomes needed a tool to stay organized, maintain visibility, and ensure continuity in client communication across markets. Livespace CRM became the foundation of their daily sales operations.

About FDomes

FDomes is one of the world’s pioneers in geodesic dome production. Since 2008, they’ve been delivering innovative structures for glamping, events, and the hospitality industry. Their projects have appeared in campaigns for Coca-Cola and Ford – and even on the set of The Martian by Ridley Scott.

Company profile:

  • Industry: Production and sale of steel structures, mainly geodesic domes (glamping, events) and garden furniture
  • Reach: Over 60 countries, including the USA, Canada, Japan, and Poland
  • Sales team: 2 people
  • Sales process: From 1 month to up to 2–3 years
  • Previous solution: Streak CRM (integrated with Gmail)

Today, their domes are installed in over 60 countries – from Hawaii to the Arctic Circle – and are used by private clients, hotel chains, and resort operators around the world.

Why FDomes chose Livespace CRM

For many years, FDomes used basic tools to manage sales. As their operations grew, they needed a more structured and transparent system. Livespace was selected after consultations with external experts from 321 Grow, who helped redesign their sales process.

Why Livespace?

  • Clear and intuitive interface
  • Ability to fully reflect their sales process
  • Visibility into communication between sales reps and clients
  • Recommendation from a trusted partner

What matters most to me is having full visibility into communication with clients. It gives me confidence that everything is aligned with our standards. And if someone is unavailable, anyone else can step in and advise the client, knowing the full history.

Joanna Reimann, Head of Sales, FDomes

What does FDomes’ sales process look like in Livespace?

FDomes handles inquiries from around the world – both for glamping and large event domes. Sales processes can take months or even years, and Livespace helps the team stay on top of every step.

The process is built around several defined stages:

  • Lead assignment and response verification
  • Preliminary analysis and client contact
  • Discovery – the longest, including full communication and offers
  • Offer presentation and negotiations
  • Order placement and production

Each stage is supported by reminders and tasks, so nothing falls through the cracks.

Livespace features that support FDomes operations

Livespace helps FDomes not only manage the sales process but also in their day-to-day work:

Tasks and reminders

This is their most-used feature. It helps track every task, follow-up, client deadline, and internal handoff.

„I don’t need to remember to write to the client – the CRM reminds me. It’s a huge relief.”

Kanban view and deals

The team regularly uses the Deals in Kanban view to keep track of which deals are active and what needs attention.

“It’s a great tool for team discussions about which deals are moving forward and what we can realistically expect in upcoming sales.”

Sales reports and data export

FDomes uses Livespace to create reports for marketing and leadership – for example, by source of leads, clients in a given quarter, or data exported to other tools.

Communication hub

Even though the team still uses Gmail for client communication, all emails are automatically pulled into the CRM – so Livespace remains the main source of truth.

“I no longer need to ask what was agreed – I see it all in one place.”

Organized sales and transparent communication

FDomes uses Livespace not only for sales but also as a shared source of information for the marketing and logistics teams. Thanks to this:

  • Marketing can access up-to-date client lists for campaigns
  • Logistics can accurately estimate global shipping
  • Leadership has a clear view of sales activities

Livespace helps maintain consistent communication and keeps a record of all agreements – which is key in projects worth hundreds of thousands of euros.

Would they recommend Livespace?

“Absolutely. I would recommend Livespace to any company that needs structure, clarity, and proper sales process management – especially if they work internationally and deal with long sales cycles.”

Joanna Reimann

Want to see how easy it is to set up and use Livespace?

Start your 14-day free trial today.

TRY FOR FO FREE