Safety and privacy issues are paramount for every CRM tool.

The issue of data security and confidentiality is an extremely important part of CRM applications. At Livespace, every aspect related to security is extremely important to us.

Where is the data from Livespace CRM stored?

The Livespace CRM application and data are maintained in Amazon Web Services’ high-end server facilities in Ireland, near Dublin, within the EEA. At Livespace we take great care to ensure that data is maintained in compliance with RODO, and within the EEA.

How are the servers protected?

Livespace Amazon Web Services to host our servers, which is the world’s leading provider of hosting solutions.

The AWS solution is certified to ISO/IEC 27001:2013, 27017:2015, 27018:2019, and ISO/IEC 9001:2015 and CSA STAR CCM v3.0.1. You can find more information here: https://aws.amazon.com/compliance/iso-certified/

How is information protected from being lost?

Each customer’s data is stored in Livespace CRM in independent databases. The data is continuously replicated and stored on several servers and backed up every 24 hours on independent disk space, outside the core infrastructure. In the case of damage or accidental deletion of data, it is possible to restore a backup copy of the database using a fixed backup copy (from a specified day) on request. All communication between the user’s browser and the application server is encrypted.

The minimum frequency of backups is:

– data from the last 14 days – backup every 24 hours
– data from the last 90 days – backup every 7 days
– data from the last 365 days – backup every 30 days
– data older than 365 days – backup every 90 days

Does Livespace have a security by design policy in place?

With each modification in the application’s code, during at the analysis stage and testing, aspects related to security of the introduced changes is analyzed, which is in accordance with the principle of security by design.

The implementation of the security by design principle has its reflection in the security rules adopted by Livespace, which are consistent with best practices and market standards for applications of this type.

For example, each user’s password must consist of at least eight characters, including lowercase and uppercase letters, a number and a special character, and repeated attempts to enter it with an error will block access to the application for that user.

Part of the implementation of security by design is also the choice of appropriate server infrastructure. Livespace uses AWS servers whose functioning and technical solutions comply with the highest security standards. AWS solution is certified by ISO/IEC 27001:2013, 27017:2015, 27018:2019, oraz ISO/IEC 9001:2015 i CSA STAR CCM v3.0.1. ( https://aws.amazon.com/compliance/iso-certified/ )

Does anyone have access to my data?

Information stored on the server are confidential and are not disclosed to any parties. Data entered into Livespace is never used for purposes other than providing the service, including performing backup and recovery (such as testing recovery backup data for validation and correction purposes), attempts to recreate errors and failures in the system reported by the customer, also statistical analysis to improve application functionality, developing its new functionalities and publishing examples of methods of use and the results of the statistical analysis. Employees of Livespace Ltd. have no direct access to customers account and their access to databases on the server side is limited to selected technical staff only, to the extent necessary for the proper service provision. Details concerning the data access by Livespace Ltd. company are specified in the Terms and Conditions.

The access to data and application is possible through an encrypted SSL connection authorized by an appropriate security certificate.

Is it possible to export my data?

Yes, export of basic data is possible at any time. Information can be saved to XLS file. Basic information is all the data available on the lists, therefore you can export: a list of persons, a list of companies, a list of coworkers and deals list. In the exported file you can find all of the information that can be displayed in a detailed list (including additional fields). If you want to do it by yourself, here’s a separate article.

We also provide an advanced export, but it must be done by one of our employees. Such an export contains:

  • List of companies
  • List of persons
  • List of coworkers
  • List of deals
  • List of spaces
  • List of tasks
  • People history (past activities)
  • Companies history (past activities)
  • Deals history (past activities)
  • Spaces history (past activities)
  • List of incomes and costs in deals
  • The list of files attached and tar.gz archives containing files.

Data is written using the ID numbers of individual elements, allowing proper identification and cross-assignment. For commercial Livespace customers (not during test periods) a single advanced export is done free of charge.

Who owns the data entered into Livespace?

Livespace Ltd. provides a tool for data processing. According to the regulations, the client (Recipient), is the owner of all the information entered by them or the users for whom they enabled access to the Application. According to the regulations, Recipient declares that in accordance with the Personal Data Protection Act (art. 7 pkt 4) they are the Administrator of personal data entered into the Application and process them in accordance with the law. When resigning from Livespace services, the customer has the right to request to remove all of the entered data permanently.

Is it required to sign an agreement for the processing personal data?

Acceptance of the terms of Livespace’s Personal Data Processing Agreement takes place during account registration. Therefore – it is not necessary to sign the terms of this agreement in paper form.

Read more about data protection at Livespace.

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