{"id":61379,"date":"2019-09-17T07:00:25","date_gmt":"2019-09-17T05:00:25","guid":{"rendered":"https:\/\/www.livespace.io\/?p=61379"},"modified":"2021-04-26T15:55:16","modified_gmt":"2021-04-26T13:55:16","slug":"customer-objections","status":"publish","type":"post","link":"https:\/\/www.livespace.io\/en\/blog\/customer-objections\/","title":{"rendered":"Turning \u2018No\u2019 into \u2018Yes\u2019: How to Convince Your Customers to Buy from You?"},"content":{"rendered":"<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_82_2 counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents:<\/p>\n<span class=\"ez-toc-title-toggle\"><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.livespace.io\/en\/blog\/customer-objections\/#What_are_customer_objections_in_the_first_place\" >What are customer objections in the first place?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.livespace.io\/en\/blog\/customer-objections\/#How_to_handle_customer_objections_then\" >How to handle customer objections, then?\u00a0<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.livespace.io\/en\/blog\/customer-objections\/#Start_turning_%E2%80%9CNo%E2%80%9D_into_%E2%80%9CYes%E2%80%9D\" >Start turning \u201cNo\u201d into \u201cYes\u201d<\/a><\/li><\/ul><\/nav><\/div>\n<p><strong>Here comes the bitter truth: even if you offer the best product and services on the market, you\u2019re likely to face customer objections from time to time. It\u2019s inevitable &#8211; but the way you address those objections can truly make a difference for your business.\u00a0<\/strong><\/p>\n<p><!--more--><\/p>\n<p>Basically, if you play it right, you can easily change the mind of those who were hesitant at the beginning. That\u2019s precisely why we did our research and asked a few experts for their advice on<strong> how to handle customer objections<\/strong>. Here\u2019s what we learned.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"What_are_customer_objections_in_the_first_place\"><\/span><b>What are customer objections in the first place?<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>A customer (or sales) objection is something you can recognise immediately, as it\u2019s an explicitly stated reason why they are not going to buy from you, at least not for the time being. The most common issues customers might have with your offer can be related to the <strong>price, usefulness of the product or service<\/strong>, or simply a lack of time to discuss it further with your sales reps.<\/p>\n<p>It\u2019s important to keep in mind that these objections don\u2019t necessarily have to be a bad thing. As can be seen, the reasons why they might occur in the first place don\u2019t seem like the end of the world\u2014in fact, they can be handled quite easily. Provided that you\u2019re willing to do something about them, that is.<\/p>\n<blockquote><p><i>How you respond and react to negative customer experience or rejection will speak louder about your organisational culture and salesmanship than anything else you do. Ironically, when a customer has a negative experience, that\u2019s the best opportunity to turn them into advocates. Some of our biggest customers and advocates started out that way. Stop trying to make a sale. Just listen, understand the concerns (really read between the lines here) and solve their problem the best you can.<\/i><\/p><\/blockquote>\n<p style=\"text-align: right;\"><b>Jack Huang,<\/b> Co-founder of <a href=\"https:\/\/trulyexperiences.com\/\">Truly Experiences<\/a><\/p>\n<h2><span class=\"ez-toc-section\" id=\"How_to_handle_customer_objections_then\"><\/span><b>How to handle customer objections, then?\u00a0<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<h4><b>Be actually prepared to handle the objections<\/b><\/h4>\n<p>As already mentioned, you\u2019re likely to face customer objections anyway\u2014so try to get ready for them in advance. Many sales agents face similar objections:<strong> regarding price, the product not being a good fit for some reason, lack of interest, being too busy, or not being \u201c<\/strong>authorised<strong>\u201d to make the decision<\/strong>. Instead of acting surprised when you hear that the customer is hesitant, take action! Have a chat with your sales team first to come up with possible discounts and special offers you could get your prospects interested in.<\/p>\n<blockquote><p><i>They say that getting to &#8220;yes&#8221; as soon as possible is the right thing to do. I&#8217;d say the opposite, after reading &#8220;Never split the difference&#8221; book by Chris Voss, which I strongly recommend. Hearing a true &#8220;no&#8221; from your customers allows you to reflect their objections and transform them into the value they can get. Ideally for you would be to predict those objections and prepare how you will respond to them when the moment appears. Think of &#8220;no&#8221; as an opportunity to find your customer&#8217;s pains, and ultimately make them want to buy your product or service.<\/i><\/p><\/blockquote>\n<p style=\"text-align: right;\"><b>Andrzej Bieda, <\/b>Head of Growth at <a href=\"https:\/\/landingi.com\/\">Landingi.com<\/a><\/p>\n<p>&nbsp;<\/p>\n<h4><b>Treat every objection as an opportunity to learn from<\/b><\/h4>\n<p>Every objection can teach you a valuable lesson\u2014be it about your offer, the way how you present it, or the needs of your target audience, just to name a few.<strong> If you draw conclusions from every conversation with a hesitant prospect or customer<\/strong>, you\u2019re not only likely to handle objections better in the future, but also improve your offer in the long run.<\/p>\n<blockquote><p><i>The key to changing someone\u2019s mind is to understand why they said no in the first place. Customers will often be coy about the real reason they aren&#8217;t interested &#8211; sometimes it&#8217;s budget restrictions, sometimes they don&#8217;t see the value in what you&#8217;re offering.\u00a0<\/i><\/p>\n<p><i>A good way to get to the root of the &#8216;no&#8217; is to work with them on this. Say &#8220;is there a way we can work out a solution that works for you?&#8221; or &#8220;was there anything you were hoping I&#8217;d show you that I haven&#8217;t shown yet?&#8221;. This puts the ball back in their court and gives you a way to find out the real reason behind the no, which in turn gives you a path towards a yes.<\/i><\/p><\/blockquote>\n<p style=\"text-align: right;\"><b>Alice Corner, <\/b>Content Marketer at <a href=\"https:\/\/venngage.com\/\">Venngage<\/a><\/p>\n<h4><b>Once you figure out possible objections &#8211; try to figure out your customers as well<\/b><\/h4>\n<p>Being aware of the common objections is one thing, but <strong>knowing your customers and anticipating their answers<\/strong> is a completely different story. Whenever you contact a prospect or an existing customer, you should know about them as much as possible. <a href=\"https:\/\/www.livespace.io\/en\/\">A powerful CRM system<\/a> paired with at least a few dedicated <a href=\"https:\/\/www.livespace.io\/en\/blog\/crm-integration\/\">integrations<\/a> can make it much easier for you to<strong> collect data and access relevant insights<\/strong> on your customers and prospects. This way, you can have a better idea of what their concerns might be in advance.<\/p>\n<blockquote><p><i>Combining anticipation and empathy is a great way to turn a no into a yes. If you\u2019re able to anticipate in advance which reasoning your potential customer will most likely use, you can already find a way to refute these arguments. You\u2019re negotiating from a position of strength at this point. Of course, this doesn\u2019t mean that you should give your prospect a bad feeling. It\u2019s more about putting yourself in his shoes and already providing a solution for potential concerns.\u00a0<\/i><\/p>\n<p><i>For example, if you\u2019re selling software, you might anticipate concerns about adoption within your prospect\u2019s company: \u201cI know at first glance the software might seem to be a bit confusing. But don\u2019t worry. We&#8217;ve got a great customer success team and a library full of training videos and we\u2019ll do everything to make sure your team will learn how to best use our platform.\u201d<\/i><\/p><\/blockquote>\n<p style=\"text-align: right;\"><b><i>Max Benz, CEO and Co-Founder at <\/i><\/b><a href=\"http:\/\/suitapp.de\"><b><i>suitApp<\/i><\/b><\/a><\/p>\n<h4><b>Present your offer differently<\/b><\/h4>\n<p>Sometimes it\u2019s not the offer itself that will not interest the prospect\u2014it\u2019s the way of presenting it. The key is to make it sound <strong>as appealing as possible<\/strong> (yet again, you might need some insights on your interlocutor to be able to do it properly). The ways you communicate your offer might vary depending on who you are talking to, but it\u2019s a good idea to relativize whenever possible. How exactly?<\/p>\n<blockquote><p><i>If your prospect is using numeric facts to strengthen his concerns, you should try to relativize them. You can achieve this by putting the disadvantage in relation to something else and make it so small that it is hardly worth discussing it further.<\/i><\/p>\n<p><i>Let\u2019s say you want to convince your potential customer that the price for a subscription is worth the price but he\u2019s telling you that it costs more than $X per month and that it\u2019s not affordable. A good way to make this monetary value smaller would be to argue that it\u2019s only Y cents per month and costs less than a coffee per day. This way, your prospect can\u2019t really argue that the price is an important factor in his or her buying decision.<\/i><\/p><\/blockquote>\n<p style=\"text-align: right;\"><b><i>Lisa Dietrich, Co-Founder at <\/i><\/b><a href=\"http:\/\/letsbecrazy.de\"><b><i>Let\u2019s be crazy<\/i><\/b><\/a><\/p>\n<h4><b>Use testimonials as a joker<\/b><\/h4>\n<p>Most likely, you already have some satisfied customers. Why not make good use of that? It usually works as a solid \u201csocial proof\u201d, since<strong> learning more about other clients and even similar use cases<\/strong> can give your prospect a feeling of security. As a matter of fact: <strong>showing off your customers\u2019 recommendations has at least a few benefits<\/strong>, and the ability to handle common objections by using them to your advantage is definitely one of them.<\/p>\n<blockquote><p><i>You can even use customer references to handle common objections. If your prospect is telling you that they don\u2019t need a new tool to improve their processes, you can tell them that this is exactly the same thing one of your happiest customers said to you during your first call. Now, you can take his or her case study and present it in the best way possible while adapting to your prospect\u2019s situation. Most people are risk-averse and rather tend to buy if they know that there are similar people who\u2019ve already successfully tested the product or service they want to buy.<\/i><\/p><\/blockquote>\n<p style=\"text-align: right;\"><b>Will Cannon, <\/b>CEO and Founder at <a href=\"https:\/\/uplead.com\/\">UpLead<\/a><\/p>\n<h4><b>Go the extra mile whenever needed<\/b><\/h4>\n<p>Convincing the customers that didn\u2019t have such a great experience with your company before might be the hardest objection to handle. It\u2019s not impossible, though. The most valuable piece of advice, in this case, is simply to \u201cact human\u201d. It helps to <strong>admit that you made a mistake<\/strong>, and you\u2019re willing to go the extra mile to gain the customer\u2019s trust back. For many customers, showing that you actually care is often enough to get them on your side again.<\/p>\n<blockquote><p><i>The best way to turn complaints into further sales is to be savagely honest, be completely human, call a spade a spade but&#8230;more importantly, send them a cookie!<\/i><\/p>\n<p><i>Yes, you heard that one right. We used this \u201ctrick\u201d to soften the blow when things completely wrong with orders. We didn&#8217;t expect it to work this well, though. We&#8217;d send a cookie with an honest note &#8220;We screwed up. We really did. We&#8217;re a fast-growing company and trying to improve, but that&#8217;s no excuse. We hope this delicious cookie helps show how sorry we are!&#8221;.\u00a0<\/i><\/p>\n<p><i>What happened? They became our evangelists, they shared it on social media, told their friends, and that went on and on.<\/i><\/p><\/blockquote>\n<p style=\"text-align: right;\"><b>Mark Patchett, <\/b>Founder of <a href=\"https:\/\/ecomacademy.com\/\">The Ecommercere Academy (T.E.A.)<\/a><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Start_turning_%E2%80%9CNo%E2%80%9D_into_%E2%80%9CYes%E2%80%9D\"><\/span><b>Start turning \u201cNo\u201d into \u201cYes\u201d<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Handling objections is not easy\u2014but with the right approach and a little bit of practice, you can make it much easier for our sales team. <strong>Identify a few common objections among your clients<\/strong>, come up with a few guidelines on how to handle them properly, and encourage your sales reps to actually follow your lead. If you have an attractive offer and a skilled sales team on board, there\u2019s nothing you should be worried about.<\/p>\n<div style='text-align:center' class='yasr-auto-insert-visitor'><\/div>","protected":false},"excerpt":{"rendered":"<p>Here comes the bitter truth: even if you offer the best product and services on the market, you\u2019re likely to face customer objections from time to time. It\u2019s inevitable &#8211; but the way you address those objections can truly make a difference for your business.\u00a0<\/p>\n","protected":false},"author":46,"featured_media":61380,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"yasr_overall_rating":0,"yasr_post_is_review":"","yasr_auto_insert_disabled":"","yasr_review_type":"B","footnotes":""},"categories":[954],"class_list":["post-61379","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-for-salespeople"],"yasr_visitor_votes":{"stars_attributes":{"read_only":false,"span_bottom":false},"number_of_votes":0,"sum_votes":0},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Turning &#039;No&#039; into &#039;Yes&#039;: How to Handle Customer Objections | Livespace CRM<\/title>\n<meta name=\"description\" content=\"We&#039;ve asked a few experts for their advice on how to handle customer objections: find out the strategies they recommend to convince customers to buy from you!\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.livespace.io\/en\/blog\/customer-objections\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Turning &#039;No&#039; into &#039;Yes&#039;: How to Handle Customer Objections | Livespace CRM\" \/>\n<meta property=\"og:description\" content=\"We&#039;ve asked a few experts for their advice on how to handle customer objections: find out the strategies they recommend to convince customers to buy from you!\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.livespace.io\/en\/blog\/customer-objections\/\" \/>\n<meta property=\"og:site_name\" content=\"Livespace CRM\" \/>\n<meta property=\"article:published_time\" content=\"2019-09-17T05:00:25+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2021-04-26T13:55:16+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.livespace.io\/wp-content\/uploads\/2019\/09\/customer-objections.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"628\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Livespace\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Livespace\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"9 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.livespace.io\\\/en\\\/blog\\\/customer-objections\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.livespace.io\\\/en\\\/blog\\\/customer-objections\\\/\"},\"author\":{\"name\":\"Livespace\",\"@id\":\"https:\\\/\\\/www.livespace.io\\\/en\\\/#\\\/schema\\\/person\\\/e923576f5b1c61f7c9941d746f4c24be\"},\"headline\":\"Turning \u2018No\u2019 into \u2018Yes\u2019: How to Convince Your Customers to Buy from You?\",\"datePublished\":\"2019-09-17T05:00:25+00:00\",\"dateModified\":\"2021-04-26T13:55:16+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.livespace.io\\\/en\\\/blog\\\/customer-objections\\\/\"},\"wordCount\":1720,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\\\/\\\/www.livespace.io\\\/en\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/www.livespace.io\\\/en\\\/blog\\\/customer-objections\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.livespace.io\\\/wp-content\\\/uploads\\\/2019\\\/09\\\/customer-objections.jpg\",\"keywords\":[\"customer objections\"],\"articleSection\":[\"for salespeople\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/www.livespace.io\\\/en\\\/blog\\\/customer-objections\\\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.livespace.io\\\/en\\\/blog\\\/customer-objections\\\/\",\"url\":\"https:\\\/\\\/www.livespace.io\\\/en\\\/blog\\\/customer-objections\\\/\",\"name\":\"Turning 'No' into 'Yes': How to Handle Customer Objections | Livespace CRM\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.livespace.io\\\/en\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.livespace.io\\\/en\\\/blog\\\/customer-objections\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.livespace.io\\\/en\\\/blog\\\/customer-objections\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.livespace.io\\\/wp-content\\\/uploads\\\/2019\\\/09\\\/customer-objections.jpg\",\"datePublished\":\"2019-09-17T05:00:25+00:00\",\"dateModified\":\"2021-04-26T13:55:16+00:00\",\"description\":\"We've asked a few experts for their advice on how to handle customer objections: find out the strategies they recommend to convince customers to buy from you!\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.livespace.io\\\/en\\\/blog\\\/customer-objections\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.livespace.io\\\/en\\\/blog\\\/customer-objections\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.livespace.io\\\/en\\\/blog\\\/customer-objections\\\/#primaryimage\",\"url\":\"https:\\\/\\\/www.livespace.io\\\/wp-content\\\/uploads\\\/2019\\\/09\\\/customer-objections.jpg\",\"contentUrl\":\"https:\\\/\\\/www.livespace.io\\\/wp-content\\\/uploads\\\/2019\\\/09\\\/customer-objections.jpg\",\"width\":1200,\"height\":628,\"caption\":\"Turning \u2018No\u2019 into \u2018Yes\u2019: How to Convince Your Customers to Buy from You?\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.livespace.io\\\/en\\\/blog\\\/customer-objections\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"for salespeople\",\"item\":\"https:\\\/\\\/www.livespace.io\\\/en\\\/blog\\\/category\\\/for-salespeople\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Turning \u2018No\u2019 into \u2018Yes\u2019: How to Convince Your Customers to Buy from You?\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.livespace.io\\\/en\\\/#website\",\"url\":\"https:\\\/\\\/www.livespace.io\\\/en\\\/\",\"name\":\"Livespace CRM\",\"description\":\"sell smarter\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.livespace.io\\\/en\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.livespace.io\\\/en\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.livespace.io\\\/en\\\/#organization\",\"name\":\"Livespace.io\",\"url\":\"https:\\\/\\\/www.livespace.io\\\/en\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.livespace.io\\\/en\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.livespace.io\\\/wp-content\\\/uploads\\\/2021\\\/09\\\/livespace-logo.png\",\"contentUrl\":\"https:\\\/\\\/www.livespace.io\\\/wp-content\\\/uploads\\\/2021\\\/09\\\/livespace-logo.png\",\"width\":204,\"height\":54,\"caption\":\"Livespace.io\"},\"image\":{\"@id\":\"https:\\\/\\\/www.livespace.io\\\/en\\\/#\\\/schema\\\/logo\\\/image\\\/\"}},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/www.livespace.io\\\/en\\\/#\\\/schema\\\/person\\\/e923576f5b1c61f7c9941d746f4c24be\",\"name\":\"Livespace\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.livespace.io\\\/wp-content\\\/uploads\\\/2022\\\/10\\\/user-1-180x180.png\",\"url\":\"https:\\\/\\\/www.livespace.io\\\/wp-content\\\/uploads\\\/2022\\\/10\\\/user-1-180x180.png\",\"contentUrl\":\"https:\\\/\\\/www.livespace.io\\\/wp-content\\\/uploads\\\/2022\\\/10\\\/user-1-180x180.png\",\"caption\":\"Livespace\"},\"url\":\"https:\\\/\\\/www.livespace.io\\\/en\\\/blog\\\/author\\\/livespace\\\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Turning 'No' into 'Yes': How to Handle Customer Objections | Livespace CRM","description":"We've asked a few experts for their advice on how to handle customer objections: find out the strategies they recommend to convince customers to buy from you!","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.livespace.io\/en\/blog\/customer-objections\/","og_locale":"en_US","og_type":"article","og_title":"Turning 'No' into 'Yes': How to Handle Customer Objections | Livespace CRM","og_description":"We've asked a few experts for their advice on how to handle customer objections: find out the strategies they recommend to convince customers to buy from you!","og_url":"https:\/\/www.livespace.io\/en\/blog\/customer-objections\/","og_site_name":"Livespace CRM","article_published_time":"2019-09-17T05:00:25+00:00","article_modified_time":"2021-04-26T13:55:16+00:00","og_image":[{"width":1200,"height":628,"url":"https:\/\/www.livespace.io\/wp-content\/uploads\/2019\/09\/customer-objections.jpg","type":"image\/jpeg"}],"author":"Livespace","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Livespace","Est. reading time":"9 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.livespace.io\/en\/blog\/customer-objections\/#article","isPartOf":{"@id":"https:\/\/www.livespace.io\/en\/blog\/customer-objections\/"},"author":{"name":"Livespace","@id":"https:\/\/www.livespace.io\/en\/#\/schema\/person\/e923576f5b1c61f7c9941d746f4c24be"},"headline":"Turning \u2018No\u2019 into \u2018Yes\u2019: How to Convince Your Customers to Buy from You?","datePublished":"2019-09-17T05:00:25+00:00","dateModified":"2021-04-26T13:55:16+00:00","mainEntityOfPage":{"@id":"https:\/\/www.livespace.io\/en\/blog\/customer-objections\/"},"wordCount":1720,"commentCount":0,"publisher":{"@id":"https:\/\/www.livespace.io\/en\/#organization"},"image":{"@id":"https:\/\/www.livespace.io\/en\/blog\/customer-objections\/#primaryimage"},"thumbnailUrl":"https:\/\/www.livespace.io\/wp-content\/uploads\/2019\/09\/customer-objections.jpg","keywords":["customer objections"],"articleSection":["for salespeople"],"inLanguage":"en-US","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/www.livespace.io\/en\/blog\/customer-objections\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/www.livespace.io\/en\/blog\/customer-objections\/","url":"https:\/\/www.livespace.io\/en\/blog\/customer-objections\/","name":"Turning 'No' into 'Yes': How to Handle Customer Objections | Livespace CRM","isPartOf":{"@id":"https:\/\/www.livespace.io\/en\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.livespace.io\/en\/blog\/customer-objections\/#primaryimage"},"image":{"@id":"https:\/\/www.livespace.io\/en\/blog\/customer-objections\/#primaryimage"},"thumbnailUrl":"https:\/\/www.livespace.io\/wp-content\/uploads\/2019\/09\/customer-objections.jpg","datePublished":"2019-09-17T05:00:25+00:00","dateModified":"2021-04-26T13:55:16+00:00","description":"We've asked a few experts for their advice on how to handle customer objections: find out the strategies they recommend to convince customers to buy from you!","breadcrumb":{"@id":"https:\/\/www.livespace.io\/en\/blog\/customer-objections\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.livespace.io\/en\/blog\/customer-objections\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.livespace.io\/en\/blog\/customer-objections\/#primaryimage","url":"https:\/\/www.livespace.io\/wp-content\/uploads\/2019\/09\/customer-objections.jpg","contentUrl":"https:\/\/www.livespace.io\/wp-content\/uploads\/2019\/09\/customer-objections.jpg","width":1200,"height":628,"caption":"Turning \u2018No\u2019 into \u2018Yes\u2019: How to Convince Your Customers to Buy from You?"},{"@type":"BreadcrumbList","@id":"https:\/\/www.livespace.io\/en\/blog\/customer-objections\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"for salespeople","item":"https:\/\/www.livespace.io\/en\/blog\/category\/for-salespeople\/"},{"@type":"ListItem","position":2,"name":"Turning \u2018No\u2019 into \u2018Yes\u2019: How to Convince Your Customers to Buy from You?"}]},{"@type":"WebSite","@id":"https:\/\/www.livespace.io\/en\/#website","url":"https:\/\/www.livespace.io\/en\/","name":"Livespace CRM","description":"sell smarter","publisher":{"@id":"https:\/\/www.livespace.io\/en\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.livespace.io\/en\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.livespace.io\/en\/#organization","name":"Livespace.io","url":"https:\/\/www.livespace.io\/en\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.livespace.io\/en\/#\/schema\/logo\/image\/","url":"https:\/\/www.livespace.io\/wp-content\/uploads\/2021\/09\/livespace-logo.png","contentUrl":"https:\/\/www.livespace.io\/wp-content\/uploads\/2021\/09\/livespace-logo.png","width":204,"height":54,"caption":"Livespace.io"},"image":{"@id":"https:\/\/www.livespace.io\/en\/#\/schema\/logo\/image\/"}},{"@type":"Person","@id":"https:\/\/www.livespace.io\/en\/#\/schema\/person\/e923576f5b1c61f7c9941d746f4c24be","name":"Livespace","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.livespace.io\/wp-content\/uploads\/2022\/10\/user-1-180x180.png","url":"https:\/\/www.livespace.io\/wp-content\/uploads\/2022\/10\/user-1-180x180.png","contentUrl":"https:\/\/www.livespace.io\/wp-content\/uploads\/2022\/10\/user-1-180x180.png","caption":"Livespace"},"url":"https:\/\/www.livespace.io\/en\/blog\/author\/livespace\/"}]}},"_links":{"self":[{"href":"https:\/\/www.livespace.io\/en\/wp-json\/wp\/v2\/posts\/61379","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.livespace.io\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.livespace.io\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.livespace.io\/en\/wp-json\/wp\/v2\/users\/46"}],"replies":[{"embeddable":true,"href":"https:\/\/www.livespace.io\/en\/wp-json\/wp\/v2\/comments?post=61379"}],"version-history":[{"count":0,"href":"https:\/\/www.livespace.io\/en\/wp-json\/wp\/v2\/posts\/61379\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.livespace.io\/en\/wp-json\/wp\/v2\/media\/61380"}],"wp:attachment":[{"href":"https:\/\/www.livespace.io\/en\/wp-json\/wp\/v2\/media?parent=61379"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.livespace.io\/en\/wp-json\/wp\/v2\/categories?post=61379"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}