{"id":53965,"date":"2019-07-29T07:22:48","date_gmt":"2019-07-29T05:22:48","guid":{"rendered":"https:\/\/www.livespace.io\/?p=53965"},"modified":"2025-09-05T09:52:59","modified_gmt":"2025-09-05T07:52:59","slug":"tips-first-time-sales-manager","status":"publish","type":"post","link":"https:\/\/www.livespace.io\/en\/blog\/tips-first-time-sales-manager\/","title":{"rendered":"10 Tips for a First-Time Sales Manager"},"content":{"rendered":"<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_82_2 counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents:<\/p>\n<span class=\"ez-toc-title-toggle\"><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.livespace.io\/en\/blog\/tips-first-time-sales-manager\/#1_Observe_and_listen\" >1. Observe and listen<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.livespace.io\/en\/blog\/tips-first-time-sales-manager\/#2_Be_open-minded_and_learn\" >2. Be open-minded and learn<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.livespace.io\/en\/blog\/tips-first-time-sales-manager\/#3_Treat_your_team_like_top-notch_professionals\" >3. Treat your team like top-notch professionals<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/www.livespace.io\/en\/blog\/tips-first-time-sales-manager\/#4_Set_yourself_as_an_example\" >4. Set yourself as an example<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/www.livespace.io\/en\/blog\/tips-first-time-sales-manager\/#5_A_sales_manager_and_a_salesperson_two_totally_different_roles\" >5. A sales manager and a salesperson: two totally different roles<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/www.livespace.io\/en\/blog\/tips-first-time-sales-manager\/#6_Youll_be_assessed_based_on_the_results_not_the_amount_of_work\" >6. You\u2019ll be assessed based on the results, not the amount of work<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/www.livespace.io\/en\/blog\/tips-first-time-sales-manager\/#7_Determine_what_needs_to_be_done\" >7. Determine what needs to be done<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/www.livespace.io\/en\/blog\/tips-first-time-sales-manager\/#8_Overcome_obstacles\" >8. Overcome obstacles<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/www.livespace.io\/en\/blog\/tips-first-time-sales-manager\/#9_Master_communication\" >9. Master communication<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/www.livespace.io\/en\/blog\/tips-first-time-sales-manager\/#10_Say_thank_you\" >10. Say thank you<\/a><\/li><\/ul><\/nav><\/div>\n<p><strong>Have you just become a sales manager? Congrats! You\u2019ve either climbed the career ladder at your company or applied for this job and succeeded at the interview, which all means you\u2019ve come a long way to achieve it. However, it doesn\u2019t mean you can rest on your laurels.<\/strong><\/p>\n<p><!--more--><\/p>\n<p>Whether you\u2019re supposed to lead a successful team, start or join a new company or help a team that doesn\u2019t deliver the expected results\u2014lots of hard work is ahead of you. <strong>Being a newly promoted leader is never an easy task, <\/strong>so we\u2019ve analyzed stories of numerous sales managers and gathered the tips that will help you thrive during <strong>your first 100 days as sales manager<\/strong>. Even the most challenging role is easier with the right preparation!<\/p>\n<p>&nbsp;<\/p>\n<h2><span class=\"ez-toc-section\" id=\"1_Observe_and_listen\"><\/span><strong>1. Observe and listen<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>You won\u2019t thrive if you don\u2019t understand the workplace dynamics first. It\u2019s reasonable to spend the first weeks on observing, taking notes, meeting team members and asking them questions about the company, the way they work, their daily routine, customers they deal with, relations in the team. Don\u2019t talk too much, listen intently, and get to know the surroundings.<\/p>\n<p>[bctt tweet=&#8221;The first months as a sales manager are crucial and you will never have a second chance to look with fresh eyes. &#8221; username=&#8221;livespacecrm&#8221;]<\/p>\n<p>Treat your sales team members the same way you treat prospects, and keep in mind that <u><a href=\"https:\/\/www.accenture.com\/t20150523T052741__w__\/us-en\/_acnmedia\/Accenture\/Conversion-Assets\/DotCom\/Documents\/Global\/PDF\/Strategy_4\/Accenture-Top-Five-Improvements-Sales-Effectiveness.pdf#zoom=50\">almost half of all sales reps<\/a><\/u> will take nearly a year to become productive enough to meet company expectations. <strong>Don\u2019t be too hard on your team, especially if you\u2019re just getting to know them. <\/strong><\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-align: center;\"><strong><a href=\"https:\/\/www.livespace.io\/en\/blog\/applying-agile-methods-to-b2b-sales-teams\/\"><img decoding=\"async\" class=\"aligncenter wp-image-14641 size-full\" src=\"https:\/\/www.livespace.io\/wp-content\/uploads\/2017\/06\/boss.jpg\" alt=\"6 po\u017c\u0105danych cech szefa sprzeda\u017cy\" width=\"1500\" height=\"1000\" srcset=\"https:\/\/www.livespace.io\/wp-content\/uploads\/2017\/06\/boss.jpg 1500w, https:\/\/www.livespace.io\/wp-content\/uploads\/2017\/06\/boss-300x200.jpg 300w, https:\/\/www.livespace.io\/wp-content\/uploads\/2017\/06\/boss-768x512.jpg 768w, https:\/\/www.livespace.io\/wp-content\/uploads\/2017\/06\/boss-705x470.jpg 705w, https:\/\/www.livespace.io\/wp-content\/uploads\/2017\/06\/boss-450x300.jpg 450w\" sizes=\"(max-width: 1500px) 100vw, 1500px\" \/><\/a><a href=\"https:\/\/www.livespace.io\/en\/blog\/applying-agile-methods-to-b2b-sales-teams\/\">Applying Agile Methods to B2B Sales Teams<\/a><\/strong><\/p>\n<h2><span class=\"ez-toc-section\" id=\"2_Be_open-minded_and_learn\"><\/span><strong>2. Be open-minded and learn<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Because you\u2019re experienced, you\u2019re probably tempted to manage your new team with methods and metrics that you know from the companies and organizations that you\u2019ve worked for. Although experience is crucial, you should also stay open-minded. <strong>Every company is different, every team is different. <\/strong>Even if the team seems to work in a familiar way, the customers they deal with may be completely different than those you know. Keep that in mind and restrain from enforcing your way of working during the first 100 days.<strong> Use every opportunity to learn\u2014about the product itself,\u00a0 the sales cycle, the corporate culture, and don\u2019t hesitate to take part in every training for employees. <\/strong><\/p>\n<h2><span class=\"ez-toc-section\" id=\"3_Treat_your_team_like_top-notch_professionals\"><\/span><strong>3. <\/strong><strong>Treat your team like top-notch professionals<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Many sales managers think their teams should follow the scripts and guidelines. <strong>Sales representatives are not encouraged to experiment and think outside the box.<\/strong> Of course, some rules and standards are inevitable\u2014they simply work. But employees who do only that will never thrive. <strong>A leader would teach them how to become business professionals who function like entrepreneurs<\/strong>\u2014hungry for results, creative, with growth entrepreneurial mindset.<\/p>\n<blockquote><p>As a matter of fact, <u>60% of sales representatives<\/u> say they&#8217;re more likely to leave their job if their manager is a poor leader and coach.<\/p><\/blockquote>\n<p><strong>Simply encourage your team to go further than recreating simple scripts all day long<\/strong>\u2014they\u2019ll not only thank you later, but the results will speak for themselves.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"4_Set_yourself_as_an_example\"><\/span><strong>4. <\/strong><strong>Set yourself as an example<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><strong>Your team will always be watching you and you should lead by example. Don\u2019t<\/strong> expect an extraordinary quality of work when you do your tasks negligently. And never ask anyone to do the task you have no clue about, at least assuming you don\u2019t work with people with rare and level-master skills.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"5_A_sales_manager_and_a_salesperson_two_totally_different_roles\"><\/span><strong>5. A sales manager and a salesperson: two totally different roles<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>People are often promoted when they do their jobs extraordinarily well. <strong>The problem is that management requires a completely different skillset.<\/strong> If you approach your new role and tasks the same way you did before, it\u2019s not going to work. It will no longer be possible to be involved in every deal and to keep others at bay. <strong>A successful sales manager has to be a leader who mentors team members and holds them accountable.<\/strong> You should make the stars in your team rather than be the star, which also means that managers should never do the tasks for their team members. The sooner you understand it the better.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"6_Youll_be_assessed_based_on_the_results_not_the_amount_of_work\"><\/span><strong>6. You\u2019ll be assessed based on the results, not the amount of work<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>This is also a significant difference between a salesperson and a manager. <strong>Depending on the job, employees are judged based on what and how much they do:<\/strong> how many calls, how many deals, how much time spent in the office. <strong>Managers, on the other hand, are judged based solely on the results.<\/strong> No one would take into account the number of meetings organized or emails sent\u2014<strong>what matters is the final performance.<\/strong> Such responsibility is a challenge for many new managers, but it also gives them the freedom to choose the way they want to achieve the results. Speaking of: during your first 100 days, you might consider investing <strong>in powerful sales tools to boost your team\u2019s productivity<\/strong>.<\/p>\n<p style=\"display: inline-block; background: #ebfdeb; padding: 10px 30px; line-height: 1.3;\"><em style=\"font-family: Times New Roman; font-size: 28px;\">Top-performing companies are <u><a href=\"https:\/\/velocify.com\/blog\/4-characteristics-of-a-high-performing-sales-team\/\">twice as likely<\/a><\/u> to have automated their sales processes, while <u><a href=\"https:\/\/www.sugarcrm.com\/press-releases\/CRM_Is_Valuable\">69% of salespeople<\/a><\/u> admit that a <u><a href=\"https:\/\/www.livespace.io\/en\/\">CRM system<\/a><\/u> is the most valuable tool to increase their effectiveness.<\/em><\/p>\n<p>Not to mention that the average return on investment for CRM is <u><a href=\"https:\/\/nucleusresearch.com\/research\/single\/crm-pays-back-8-71-for-every-dollar-spent\/\">$8.71 for every dollar spent<\/a><\/u>. If you\u2019re trying to figure out how to increase your team\u2019s performance at this point, you should definitely take these numbers into account.<\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-align: center;\"><strong><a href=\"https:\/\/www.livespace.io\/en\/blog\/time-to-implement-crm\/\"><img decoding=\"async\" class=\"alignnone size-full wp-image-48461\" src=\"https:\/\/www.livespace.io\/wp-content\/uploads\/2017\/02\/optimization-of-sales-proces.jpg\" alt=\"Optimization of sales process\" width=\"1500\" height=\"785\" srcset=\"https:\/\/www.livespace.io\/wp-content\/uploads\/2017\/02\/optimization-of-sales-proces.jpg 1500w, https:\/\/www.livespace.io\/wp-content\/uploads\/2017\/02\/optimization-of-sales-proces-300x157.jpg 300w, https:\/\/www.livespace.io\/wp-content\/uploads\/2017\/02\/optimization-of-sales-proces-768x402.jpg 768w, https:\/\/www.livespace.io\/wp-content\/uploads\/2017\/02\/optimization-of-sales-proces-705x369.jpg 705w, https:\/\/www.livespace.io\/wp-content\/uploads\/2017\/02\/optimization-of-sales-proces-450x236.jpg 450w\" sizes=\"(max-width: 1500px) 100vw, 1500px\" \/><\/a><\/strong><\/p>\n<p style=\"text-align: center;\"><strong><a href=\"https:\/\/www.livespace.io\/en\/blog\/time-to-implement-crm\/\" target=\"_blank\" rel=\"noopener noreferrer\">5 situations which mean that it is time to implement CRM<\/a><\/strong><\/p>\n<h2><span class=\"ez-toc-section\" id=\"7_Determine_what_needs_to_be_done\"><\/span><strong>7. Determine what needs to be done <\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>In order to get the results you want, you need to be clear about what needs to be done and how. Observing and learning is the first step, then it\u2019s time to take the initiative and start preparing a thorough plan. Although it\u2019s always reasonable or even crucial to be data-driven, especially during the first 100 days you should study all the available numbers carefully. <strong>Check the sales pipeline and determine bottlenecks.<\/strong> Analyze the sales processes and find a way (or ways) to improve them. After meeting and discussing with team members, take notes about their daily routine, energy, motivation. Doing a<strong> SWOT (Strengths, Weaknesses, Opportunities, Threats)<\/strong> analysis is also advisable. It will help you identify both internal and external opportunities and challenges. All these insights will make it easier for you to decide on the next steps, including a potential investment in tools which are going to be used by your team. <strong>Once you\u2019re at it, you might want to give <u><a href=\"https:\/\/www.livespace.io\/\">Livespace<\/a><\/u> a try\u2014it\u2019s a powerful sales CRM that happens to improve the quality of data collected, facilitate teamwork, and boost sales results.<\/strong><\/p>\n<p style=\"text-align: center;\"><a href=\"https:\/\/www.livespace.io\/en\/blog\/management-of-sales-on-the-b2b-market\/\"><strong><img decoding=\"async\" class=\"alignnone size-full wp-image-37534 aligncenter\" src=\"https:\/\/www.livespace.io\/wp-content\/uploads\/2019\/02\/management-of-B2B-sales-3.jpg\" alt=\"Conscious management of sales on the B2B market \u2013 what to pay attention to when building a sales department\" width=\"1501\" height=\"785\" srcset=\"https:\/\/www.livespace.io\/wp-content\/uploads\/2019\/02\/management-of-B2B-sales-3.jpg 1501w, https:\/\/www.livespace.io\/wp-content\/uploads\/2019\/02\/management-of-B2B-sales-3-300x157.jpg 300w, https:\/\/www.livespace.io\/wp-content\/uploads\/2019\/02\/management-of-B2B-sales-3-768x402.jpg 768w, https:\/\/www.livespace.io\/wp-content\/uploads\/2019\/02\/management-of-B2B-sales-3-1500x784.jpg 1500w, https:\/\/www.livespace.io\/wp-content\/uploads\/2019\/02\/management-of-B2B-sales-3-705x369.jpg 705w, https:\/\/www.livespace.io\/wp-content\/uploads\/2019\/02\/management-of-B2B-sales-3-450x235.jpg 450w\" sizes=\"(max-width: 1501px) 100vw, 1501px\" \/><\/strong><\/a><br \/>\n<strong><a href=\"https:\/\/www.livespace.io\/en\/blog\/management-of-sales-on-the-b2b-market\/\" target=\"_blank\" rel=\"noopener noreferrer\">Conscious management of sales on the B2B market \u2013 what to pay attention to when building a sales department<\/a><\/strong><\/p>\n<h2><span class=\"ez-toc-section\" id=\"8_Overcome_obstacles\"><\/span><strong> 8. O<\/strong><strong>vercome obstacles<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Once you get to know your sales team and analyze the numbers, you\u2019ll likely find obstacles and bottlenecks. No business is completely free of them\u2014as a matter of fact, lost productivity and poorly managed leads cost companies <u><a href=\"https:\/\/www.cmocouncil.org\/thought-leadership\/programs\/lead-flow-that-helps-you-grow\">at least $1 trillion<\/a><\/u> every year. <strong>Still, it\u2019s a manager\u2019s task to notice those issues and to have a plan for how to overcome them.<\/strong><\/p>\n<p>[bctt tweet=&#8221;Some managers tend to think that if a team is not performing, it\u2019s time to change it and hire new people. It\u2019s usually a mistake.&#8221; username=&#8221;livespacecrm&#8221;]<\/p>\n<p>If you\u2019ll find yourself in this situation, take a step back and get involved in your team. <strong>Lead by example, don\u2019t hesitate to get your hands dirty.<\/strong>\u00a0 If you see the opportunity to improve something with quick fixes, do it, but don\u2019t spend too much time on that\u2014you need a long-term strategy.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"9_Master_communication\"><\/span><strong>9. <\/strong><strong>Master communication<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><strong>Excellent communication skills are a must-have of every sales manager skillset. <\/strong>We\u2019ve already mentioned how you should approach your new sales team members, but you also need to <strong>communicate efficiently with the leadership team. <\/strong>You should always keep them in a loop\u2014they obviously need to be informed about what\u2019s going on in the organization, what are the short-term and long-term goals and what\u2019s the progress. <strong>Also for your own good, as they\u2019ll judge you based on the results. <\/strong><\/p>\n<h2><span class=\"ez-toc-section\" id=\"10_Say_thank_you\"><\/span><strong>10. Say thank you<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Finally, don\u2019t neglect simple words like \u2018thank you\u2019. <strong>Be grateful to the people you work with, because you all cooperate together to achieve the goals.<\/strong><\/p>\n<p>Being a sales manager means having a lot of responsibilities. You don\u2019t only have the chance to help prospects and customers but, more importantly, <strong>to make a difference for your sales team.<\/strong> And it\u2019s all connected: in fact, companies that provide quality coaching to their sales teams can reach <u>7% greater annual revenue growth<\/u>.<\/p>\n<p>That\u2019s precisely why being a good leader matters, and you should be able to prove that <strong>during your first 100 days as a new sales manager<\/strong>. Follow our ultimate to-do list and make sure you\u2019re well prepared for the task at hand.<\/p>\n<div style='text-align:center' class='yasr-auto-insert-visitor'><\/div>","protected":false},"excerpt":{"rendered":"<p>Have you just become a sales manager? Congrats! You\u2019ve either climbed the career ladder at your company or applied for this job and succeeded at the interview, which all means you\u2019ve come a long way to achieve it. However, it doesn\u2019t mean you can rest on your laurels.<\/p>\n","protected":false},"author":46,"featured_media":54460,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"yasr_overall_rating":0,"yasr_post_is_review":"","yasr_auto_insert_disabled":"","yasr_review_type":"","footnotes":""},"categories":[955],"class_list":["post-53965","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-for-sales-leaders"],"yasr_visitor_votes":{"stars_attributes":{"read_only":false,"span_bottom":false},"number_of_votes":1,"sum_votes":5},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>10 Tips for a First-Time Sales Manager | Livespace CRM<\/title>\n<meta name=\"description\" content=\"Being a newly promoted leader is never an easy task, so we\u2019ve gathered the 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