{"id":108203,"date":"2024-03-26T11:33:43","date_gmt":"2024-03-26T10:33:43","guid":{"rendered":"https:\/\/www.livespace.io\/?p=108203"},"modified":"2024-03-26T11:33:43","modified_gmt":"2024-03-26T10:33:43","slug":"interview-with-mick-griffin","status":"publish","type":"post","link":"https:\/\/www.livespace.io\/en\/blog\/interview-with-mick-griffin\/","title":{"rendered":"Patience and determination \u2013 interview with Mick Griffin, Strategic Advisor for Livespace"},"content":{"rendered":"<p><b>My name is Mick Griffin and I specialize in helping SaaS companies grow.<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Currently, I am the Chief Growth Officer at <\/span><a href=\"https:\/\/traffit.com\/pl\/\"><span style=\"font-weight: 400;\">TRAFFIT<\/span><\/a><span style=\"font-weight: 400;\"> and co-founder of <\/span><a href=\"https:\/\/growth52.com\/\"><span style=\"font-weight: 400;\">Growth52<\/span><\/a><span style=\"font-weight: 400;\">. I bring in experience from recognizable Polish startups like GetResponse and Brand24.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In Livespace I support the board as a Strategic Advisor, as the company continues its rapid growth trajectory.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">What would you advise entrepreneurs who want to hire their first salesperson?<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">When it comes to practical advice, the very best thing I can suggest is to always hire two people at the same time. As an entrepreneur, this will really help you identify the challenges you face in your sales expansion. If you have a single salesperson who underperforms, it\u2019s truly hard to know if this is personal performance, vs challenges with the approach, the industry, the pricing etc. When you have two, you learn twice as fast what works and doesn\u2019t, plus they benchmark each other. It usually ends up with two strong performers.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Secondly, put a strong value on ICP pain knowledge. If you can hire people who already know your ICP, and can relate to their pains, the learning curve will be shorter, and the results will come sooner.\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">How to build a successful sales strategy and bring money consistently to the company?<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">It\u2019s the combination of patience and determination.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">What do I mean by that? Most sales processes fail because they expect results too fast. So, they burn through leads. When a lead says \u2018it\u2019s not a good time\u2019, the sales rep says ok, and moves on to the next lead. As a result, we end up with a process that moves too fast, and jumps to new leads too soon.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">What we need to do is actually build a pipeline. Yes, we want to see early results, but ultimately building trust and value with customers takes time. Instead of reaching 10,000 leads once each, try reaching 1,000 leads, ten times each. Learn more about them, follow up, and build relationships.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">It\u2019s better to convert 1,000 leads at 10%, than 10,000 at 1%, even though the revenue is the same. You have used fewer resources and built better relationships. All of that adds up to most likely a higher ARPU, and certainly a lower churn.\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">What\u2019s most important in coordinating sales and marketing efforts in a company?<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Transparency in the goals and the results.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">I know many marketing teams who have goals of \u2018MQLs\u2019, and sales teams who have goals of \u2018New MRR\u2019. Actually, both teams would benefit from seeing the wider funnel.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Both teams benefit when they share an understanding of the overall goals they both feed into. Yes, marketing can have a KPI around MQLs, and sales around New MRR. However, both of those can be achieved while the company has huge churn or high lead acquisition costs. When you bring departments together to look at goals such as \u2018profits\u2019 or \u2018margins\u2019, it allows them to better understand how they complement each other.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The add-on to this is also teams being transparent when a number is lower than it should be. For example, marketing might not share with the company that while MQLs are up, many of them are from a new paid campaign that in real life is not a highly qualified lead. Or sales knows that many deals are lost at the price negotiation stage, but tells marketing they simply \u2018need more leads\u2019. Clear communication of departmental challenges allows other teams to adapt and, in many cases, helps the cause.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">What\u2019s the most common thing that companies lack in sales?<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Time, which causes many problems \u2013 I\u2019ll focus on two, though.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Firstly, it means we are not talking enough about our customers&#8217; problems, but we talk too much about ourselves. \u2018I am reaching you because I believe our super cool CRM is the key to your success. It has XYZ feature etc etc.\u2019\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">We are not taking time to research and understand our lead, and what matters to them. We need to talk more about them, and less about us. <\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The second element that little time has a side effect of is our ability to understand \u2018no\u2019. Many times when I am cold-pitched, I reply with \u2018I\u2019m not interested\u2019. I do this because I want to see what the salesperson does next. 95% of the time the response is \u2018ok, thank you\u2019. Then they move on to the next lead.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">What we should invest more time into is \u2018why no\u2019. It\u2019s called objection handling. I think we would close twice more deals, if companies invested more time into \u2018why no\u2019, than moving on to the next lead.\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">What advice would you give to a starting sales team manager?<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Avoid the trap of \u2018I&#8217;ll do it here like I did in my last role\u2019.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Yes, you most likely have many skills and experiences that are super valuable, but avoid the idea that you can copy and paste your previous success into your new role. Enjoy the fact that something is new, and you can learn and question everything. You have new sales reps under you, you have new leadership, different products, and different leads. Keep your head up and your ears and eyes open. Learn from your past, but start with a fresh piece of paper and question if what worked for you before will work for you again.\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">What is the key advice you would give to a starting SDR or BD?<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Move fast, and bring energy. As I wrote earlier, the pipeline is key to your success, and sales take time. So you need to start building your pipeline as early as possible. Start adding leads to your CRM, making initial reach outs, making notes about what is unique about each lead. Many SDRs now wait too long before doing this, because they don\u2019t feel ready, and then sadly feel extreme pressure to bring short-term results.\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">What\u2019s a recent thing you learned or discovered about sales?<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">I think this is rather obvious now, but we see just how different sales are when the overall economy changes. We talk a lot about peacetime CEOs vs wartime CEOs. But this is felt strongly in sales. Many companies have had to pivot their entire approach to sales in the down economy, and that\u2019s not a bad thing. It&#8217;s key to have a dynamic approach to sales that allows for flexibility.\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">What mistakes have you made as a growth and sales leader? Can you share some of your learnings with us?<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">I think the clear one is thinking that you as a founder\/leader control if you are PLG vs SLG. When we started TRAFFIT on its SaaS growth, we really believed in the Product Led Growth approach, and because we wanted it, that was our pathway. It took us over 18 months to realize that our ICP didn\u2019t want PLG. It was a valuable lesson learned that your growth strategy needs your ICP sign-off. It\u2019s not enough to want to be a PLG company.\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">You\u2019re currently leading growth at TRAFFIT (ATS for SMEs) and advising a couple of other SaaS companies. What does the current market situation look like for selling tech products?\u00a0<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">It\u2019s more challenging for sure. Mostly because many businesses are trying to not add costs to their budgets. So it\u2019s much harder because it\u2019s not about \u2018which tools\u2019 but you have to deal with overall decisions of \u2018no new tools or costs\u2019. The companies who are doing well now are those who have made migrating into their product from a competitive tool as easy as possible. They have adapted to winning business from competition rather than relying on first-time buyers. However I believe it\u2019s constantly improving, and 2024 will be better than 2023 for most businesses.\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">What is the current market situation in Poland and globally?<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">It\u2019s a complex time for both candidates and recruiting companies because we need to let go of our preconceptions. We can have excellent candidates who have 9-month career gaps on their CV, or who were in their last role for just 3 months, yet it had nothing to do with their performance. Recruiters need to work harder to better understand what is written in the CV and try not to make quick judgements.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">We are also seeing many SDR-type roles opening in companies because they are not able to make sales, so these are panic hires to try and solve a problem. This can work out well, but we are going to see more and more 3-month hire-and-fire situations because companies are looking for quick fixes, candidates will try to deliver those fixes, but in many cases, it will not work out.\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">What\u2019s your take on AI in the sales industry?<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">It can be powerful but mostly will be used to cut corners and give poor sales experiences for leads.\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">How do you understand PLG and SLG, and which team are you?<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Yes, it\u2019s a very interesting time for PLG vs SLG, and I truly believe SLG is making a comeback.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In my definition, PLG is the idea that someone can experience your product and buy it without any human interaction required. It\u2019s really attractive for new companies because of this idea that someone can always be buying your product.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">SLG for me is not strictly that you have an outbound sales team selling your products, but that human interaction is usually needed in over 70% of buying processes. It can be due to the customization of your product, or that the ICP doesn\u2019t want to self-test and prefers to be shown around.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Now, in 2024, I feel PLG has dropped in many cases. Due to things like layoffs and budget issues, employees and companies are not finding as much time to try and test \u2018nice to have\u2019 tools. They are only shopping in \u2018need to have\u2019 situations. SLG has processes in place that help people on that journey from \u2018nice to have\u2019 to \u2018need to have\u2019 through selling.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">It\u2019s something I now believe many PLG-first companies will invest into: having humans help more people on their journeys and do more outbound work to introduce their solutions to buyers who are not \u2018shopping\u2019. <\/span><\/p>\n<div style='text-align:center' class='yasr-auto-insert-visitor'><\/div>","protected":false},"excerpt":{"rendered":"<p>My name is Mick Griffin and I specialize in helping SaaS companies grow. Currently, I am the Chief Growth Officer at TRAFFIT and co-founder [&hellip;]<\/p>\n","protected":false},"author":91,"featured_media":108204,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"yasr_overall_rating":0,"yasr_post_is_review":"","yasr_auto_insert_disabled":"","yasr_review_type":"B","footnotes":""},"categories":[291],"class_list":["post-108203","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-general"],"yasr_visitor_votes":{"stars_attributes":{"read_only":false,"span_bottom":false},"number_of_votes":0,"sum_votes":0},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Patience and determination \u2013 interview with Mick Griffin, Strategic Advisor for Livespace<\/title>\n<meta name=\"description\" content=\"Read our talk with Mick Griffin on everything sales - 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